Shipping policy
Last updated: 2 October 2026
This Shipping Policy applies to orders placed through WAVE XV CLUB.
Delivery area
We currently deliver within Cape Town and Stellenbosch, South Africa. We do not currently offer international shipping through the online store.
Delivery cost
Flat R75 shipping (Cape Town & Stellenbosch) · Free on orders of 2+ tees.
No markups here — the delivery charge is intended to cover the courier cost.
Courier and delivery method
Our standard local delivery method is Uber or another suitable local courier where necessary. Delivery is made to the address supplied during checkout.
Dispatch and delivery timing
Orders are prepared for dispatch after payment has been successfully confirmed. Unless a different delivery period is displayed at checkout or agreed with you, we will execute the order within 30 days after receiving the order, as required by applicable South African law.
Local delivery timing can vary depending on order volume, courier availability, traffic, weather, weekends and public holidays. Any shorter delivery estimate we provide is an estimate rather than a guarantee. If there is a material delay or we are unable to fulfil your order, we will contact you.
Tracking and delivery updates
Local Uber or similar courier deliveries may not include a conventional parcel tracking number. Where courier status information is available, we may share delivery updates with you by email, telephone or WhatsApp.
Weekends and public holidays
Processing and delivery may take longer over weekends, public holidays and high-volume drop periods. Orders that cannot reasonably be dispatched on a non-business day may be handled on the next business day.
Incorrect or incomplete delivery addresses
Please make sure the delivery address and contact number entered at checkout are complete and accurate. If a delivery fails because the address or contact information supplied by the customer is incorrect or incomplete, we may charge the reasonable direct cost of arranging another delivery, to the extent permitted by law.
Failed deliveries
If the courier is unable to complete delivery, we will contact you to arrange the next reasonable step. Additional delivery costs may apply where a failed delivery is caused by circumstances within the customer's control.
Risk and damaged deliveries
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible at hello@wavexvclub.com. Your rights in respect of defective or incorrect goods are set out in our Return and Refund Policy and applicable South African consumer law.
Contact
WAVE XV CLUB
Email: hello@wavexvclub.com
Telephone / WhatsApp: +27 64 896 3268
17 Martingale Avenue, Hout Bay, 7806, South Africa