Privacy policy

Last updated: 2 October 2026

WAVE XV CLUB ("we", "us" or "our") operates this website and online store. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise use our services. It is intended to support compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable law.

1. Responsible party and contact details

For purposes of this website, the responsible party is WAVE XV CLUB, a South African sole-proprietor business operated by Lies Deneys.

Email: hello@wavexvclub.com
Telephone / WhatsApp: +27 64 896 3268
Physical address: 17 Martingale Avenue, Hout Bay, 7806, South Africa

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, telephone number, billing address and delivery address.
  • Order and transaction information, including products purchased, order history, exchanges, returns and refunds.
  • Payment-related information. Payments are processed by third-party payment providers. We do not store your full payment-card details ourselves.
  • Account information and preferences if customer accounts are enabled.
  • Communications you send to us by email, WhatsApp, contact form or other support channel.
  • Device and usage information, such as IP address, browser or device information, cookie identifiers and how you interact with the website.

3. How we collect personal information

We may collect personal information directly from you, automatically through the website and cookies, and from service providers that help us operate the store, process payments, prevent fraud, communicate with customers and fulfil deliveries.

4. Why we process personal information

We process personal information where permitted by POPIA and other applicable law, including where processing is necessary to:

  • Process, fulfil and deliver your order.
  • Process payments, refunds, returns and exchanges.
  • Communicate with you about an order, customer-service request or account.
  • Prevent fraud, abuse and security incidents.
  • Operate, maintain and improve our website and shopping experience.
  • Comply with legal, tax, accounting and regulatory obligations.
  • Send marketing communications where you have consented or where otherwise permitted by law.

Depending on the circumstances, the lawful basis may include your consent, performance of a contract, compliance with a legal obligation, or a legitimate interest recognised by applicable law.

5. Marketing communications

Where you opt in to marketing, we may use your contact details to send promotional communications. You can unsubscribe at any time using the unsubscribe option in the message or by contacting us. Opting out of marketing will not stop necessary transactional messages about an order or customer-service request.

6. How we share personal information

We disclose personal information only where reasonably necessary for legitimate business purposes or where required by law. This may include:

  • Shopify, which hosts and supports our online store.
  • Payment processors and fraud-prevention providers.
  • Courier and delivery partners, including information needed to deliver your order.
  • Email, messaging, analytics and marketing service providers where applicable.
  • Professional advisers, regulators, courts or law-enforcement authorities where legally required.

We do not sell your personal information as a standalone commercial product.

7. Shopify

Our store is powered by Shopify. Information you submit through the store may be processed by Shopify and its service providers to provide and improve the Shopify platform and related services. You can read more about Shopify's consumer privacy practices at Shopify's Consumer Privacy Policy and use the Shopify Privacy Portal where applicable.

8. Cross-border processing

Some service providers, including Shopify and other technology providers, may process or store personal information outside South Africa. Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer is handled in a manner consistent with POPIA, including the requirements applicable to cross-border transfers.

9. Cookies and similar technologies

We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand site usage, improve performance and, where applicable and permitted, support marketing. You can control cookies through your browser and any privacy controls made available on our site. Blocking certain cookies may affect store functionality.

10. Security

We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain transaction and business records, resolve disputes, prevent fraud and comply with applicable legal, tax, accounting and regulatory requirements.

12. Children

If you are under 18, a parent or legal guardian should be involved in your use of the store and any purchase. We do not knowingly process the personal information of a child without the consent of a competent person where such consent is required by POPIA, unless another lawful exception applies. If you are a parent or guardian and believe a child has provided personal information without appropriate authority, please contact us.

13. Your rights under POPIA

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you and request access to it.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion or destruction of information where the law permits.
  • Object to certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Regulator of South Africa.

To exercise a privacy right, contact hello@wavexvclub.com. We may need to verify your identity before acting on a request.

14. Complaints to the Information Regulator

You may contact or lodge a complaint with the Information Regulator (South Africa):

Website / eServices: https://eservices.inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers or legal requirements. The current version will be published on this page with an updated date.

16. Contact us

For privacy questions or requests, contact:
WAVE XV CLUB
Email: hello@wavexvclub.com
Telephone / WhatsApp: +27 64 896 3268
17 Martingale Avenue, Hout Bay, 7806, South Africa