Refund policy
Last updated: 2 October 2026
We want you to be happy with your WAVE XV CLUB order. This policy explains how returns, exchanges and refunds are handled. It is in addition to, and does not limit, any rights you may have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), or other applicable South African law.
Change of mind and online cooling-off
Where the ECTA cooling-off right applies to your online purchase, you may cancel the transaction without reason and without penalty within 7 days after receiving the goods. The direct cost of returning the goods may be for your account.
Please keep returned items unworn, unwashed and with tags attached where reasonably possible, and include the original packaging where available. These conditions do not limit any statutory right that applies to your purchase.
Size exchanges
If you would like a different size, contact us within 7 days of delivery. Exchanges are subject to stock availability because WAVE XV CLUB operates in small batches and limited drops. If the requested size is unavailable, we will discuss the available options with you, which may include a refund where you are entitled to one or store credit if you prefer it.
For a non-defective size exchange, the cost of returning the original item is for the customer unless we agree otherwise.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty, defective or is not the item you ordered, please contact us as soon as possible at hello@wavexvclub.com with your order number and, where useful, photographs of the issue.
Nothing in this policy limits the statutory implied warranty of quality under the CPA. Where goods fail to meet the standards required by applicable law, including within the statutory period where applicable, we will provide the remedy required by law. This may include repair, replacement or refund at the consumer's election where the CPA provides that choice. Where the return is due to a qualifying defect or an error by us, the return will be at our risk and expense as required by law.
Final sale and clearance items
Items clearly marked as final sale or clearance are not eligible for discretionary change-of-mind returns or exchanges. This does not exclude any cooling-off, defective-goods or other consumer right that cannot lawfully be excluded.
Refunds
Approved refunds will be returned through the original payment method wherever reasonably possible. Once we initiate a refund, your bank or payment provider may take additional time to reflect the funds in your account.
Where the ECTA cooling-off right applies, any refund due will be made within the period required by law. Refunds will never exceed the amount originally paid for the relevant transaction.
How to start a return or exchange
Email hello@wavexvclub.com with your order number, the item you wish to return or exchange, and the reason for the request. We will reply with the next steps and return instructions.
Contact
WAVE XV CLUB
Email: hello@wavexvclub.com
Telephone / WhatsApp: +27 64 896 3268
17 Martingale Avenue, Hout Bay, 7806, South Africa